Delivery
1. Order Processing
All orders for the TCA At Home are processed within 1 to 3 business days following payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. In the event of delays due to stock availability or high order volume, you will be notified by email.
2. Shipping & Delivery Times
We ship worldwide using trusted courier services to ensure secure and timely delivery. Estimated delivery times:
- Local (within UAE UK Europe or origin country): 1–5 business days
- International: 5–14 business days depending on destination and customs clearance
Shipping times are approximate and may vary due to external factors beyond our control.
3. Shipping Costs
Shipping fees are calculated at checkout based on destination and order weight. Promotional offers such as free shipping may apply during select campaigns and will be clearly indicated on the website.
4. Customs & Import Regulations
Buyers are solely responsible for understanding and complying with import regulations, customs duties, and taxes in their respective countries. TCA At Home is not liable for any customs delays, additional charges, or refusal of entry of the device by local authorities. No refunds will be issued in such cases.
5. Tracking Information
A tracking number will be provided once your order is dispatched. You will receive this via email or SMS. Please ensure your contact details are accurate at the time of checkout.
6. Failed Deliveries & Reshipments
If a delivery attempt fails due to incomplete or incorrect address, unavailability, or refusal to accept, the buyer will be responsible for any reshipping fees and return charges incurred.
7. Damaged or Lost Packages
If your TCA At Home is damaged or lost in transit, notify us within 48 hours of receipt (or expected delivery date). Claims must be supported with photographs of the packaging and device. We are unable to accept claims made beyond this period.
8. Legal Use disclaimer
TCA At Home is a certified aesthetic device. However, laws and usage regulations vary by country. It is the customer’s responsibility to verify that the device is legal to import, possess, and use in their jurisdiction. By placing an order, you confirm you have reviewed and understood your country’s applicable regulations.
9. Address Responsibility
We are not responsible for delays or losses resulting from incorrect or incomplete address information. Please double-check your shipping address before confirming your order.
10. Customer Support
For delivery assistance, tracking support, or product-related queries, contact us at:
Terms and Conditions:
1. General
TCA At Home is a direct-to-consumer brand. These Terms apply to all site visitors, customers, and any other users of the website.
By using this site, you confirm that you are at least 18 years of age or using the site under the supervision of a parent or legal guardian.
2. Products & Usage
Our product is designed for cosmetic use only. It is not intended to diagnose, treat, or cure any medical conditions. Always follow the product usage instructions provided on the website or included in the packaging.
We reserve the right to discontinue or modify any product without prior notice.
3. Orders & Payments
All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion.
Prices include applicable taxes unless stated otherwise.
Payment is required at the time of purchase via secure third-party payment gateways.
By submitting payment, you authorize us to charge your chosen method.
4. Shipping & Delivery
We aim to dispatch orders within [1–3 business days]. Estimated delivery times vary by location.
TCA At Home is not liable for delays caused by carriers, customs, or unforeseen circumstances.
Customers are responsible for providing accurate shipping details. Orders returned due to incorrect address may incur reshipment fees.
5. returns & refunds
We offer a [14-day] return window for unopened and unused items. To be eligible for a return:
The product must be in original condition and packaging
Proof of purchase must be provided
6. Intellectual property
All content on this website—including images, product descriptions, branding, logos, and layout—is the intellectual property of TCA At Home. You may not reproduce, distribute, or exploit any content without prior written permission.